Shipping Policy

100% AUTHENTIC PRODUCTS GUARANTEED

We only show the net selling price of the product.

  • Shipping charges will only be charged at a reasonable flat-based average cost on the total weight of the product you ordered.
  • Therefore, you will have the opportunity to buy two or more products at a very low cost.

We give a 100% tracking number.

  • It is a safe delivery method for customers who trust us. In the future, we will make a lot of efforts to make our customers' shopping reasonable.

Shipping Destinations:

  • Due to Covid-19 and while we are able to accept orders on our website, some shipments may be delayed. Shipments to India, Philippines and Spain has resumed.
  • We ship from South Korea to the following countries: Australia, Austria, Bahrain, Belgium, Bulgaria, Canada, Cambodia, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Maldives, Monaco, Netherlands, New Zealand, Norway, Oman, Philippines, Poland, Portugal, Qatar, Romania, Russia, Serbia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Thailand, Ukraine, United Arab Emirates, United Kingdom, United States and Vietnam.
  • Should you not showing any rate or shipping options, you may reach out to us at support@luxecai.com for further assistance. 

DELIVERY OPTIONS

1. K-packet is the First-Class Package international post service, available in selected countries only.

  • K-PACKET includes the tracking number, and its delivery period is faster than international registered mail, not as fast as EMS, though.
  • The shipping fee change according to package’s weight. Up to 1.8kg or 1800g can be ordered.
  • It usually takes 15~30 days but it could take up to more than 40 days.

 2. Express Package: luxecai works with the fastest and safest shipping company. 

  • Special delivery network systems such as EMS, DHL, UPS, FEDEX, etc. deliver quickly and accurately.
  • Up to 100kg can be ordered. However, it will be shipped in 30kg or less. 
  • It usually takes 5~10 days but it could take up to more than 20 days.

3. Air parcel is slower than EXPRESS, but cheaper.

  • It is handled by the post office by agreement between countries. Express does not have a fast service, but it may be cheaper depending on the recipient country. 
  • It usually takes 15~30 days but it could take up to more than 40 days.

 

CUSTOMS

  • All International orders are subject to customs inspections as well as possible fees and/or taxes, not included upon check out. 
  • These charges are determined by the country to which the package is shipped to and payment is the responsibility of the customer, not luxecai.
  • Please also note that luxecai does not have any control over these charges and cannot estimate the amount. Customs policies vary widely, you may contact your local customs office for further information. 
  • Shipping charges, taxes, and other country's fees are non-refundable.

 

SAFE DELIVERY

  • Ship the packages about 1~2 business days after customers placed an order.
  • Shipping time might vary depending on location, shipment method and other factors.
  • If you have problems in delivery or order, please inform us with this email address at support@luxecai.com and we will quickly take an action of how we can assist you.