Help Center

Help Center

Frequently Asked Questions



Returns and refunds

Orders placement

International taxes

Can I exchange a product?

Where customers can track their orders?

Is it possible to change the order and how it can be done?

An item is missing from my package! Where is it?

Why isn’t the K-Beauty brand I love included?

Can I get some samples?

I'm placing an order as a gift, how do I make sure no prices are shown in the order?

Is the product I received expired?

Are the products on luxecai 100% authentic?

I reached out via email but I haven't received a response in over 2 business days! What shall I do now?